Frequently Asked Questions

Everything you need to know about Narwal's home solutions and services.

What is the standard delivery timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Does Narwal offer a warranty on home appliances?

Yes, all Narwal products come with a standard 1-year limited warranty that covers manufacturing defects. Extended protection plans are also available at checkout.

What is your return policy for home products?

We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualified buyers.

How can I track my shipment?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

Are replacement parts and accessories available for purchase?

Absolutely. You can find authentic Narwal replacement brushes, filters, and cleaning solutions directly in the 'Accessories' section of our online store.